Going back to fix a bad choice is extremely expensive; and could negatively impact a business unit or possibly be a career ending decision. BOTs can also  provide highly efficient call deflection. Promero built DMGapp to provide a technology solution that place patient’s health and safety above all else. Challenges. Do you have a need for any of these services at your company? Promero professional services team will help the ChatBot learn answers to complex questions that are not readily visible on your company website. Promero is unique in that it provides expertise in a single location that you might not find anywhere. Deployment Options – Zero Capital Expense Post-call speech analytics were slow, inaccurate, and difficult to manage. Artificial Intelligence. Call Logic Call Analytics & Tracking Platform. Get an exclusive look at our all-in-one platform and see why Phonexa is the most user-friendly platform on the market today. The changing pace of technologies such as Artificial Intelligence, Digital Assistants, Social Media, Network Security, Cyber Security, Call Center Software, Unified Communications and Custom Software Development make it difficult to find qualified resources in one place. Outbound call centers use our predictive dialer with advanced capabilities and multi-channel communications. These types of actions can reduce voice traffic to live agents by up to  60% . Integrations and apps. Promero offers industry call center solutions for retail banking, mortgage lending, brokerage, insurance, healthcare providers and payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government. There has been a huge increase in the ability of speech analytics tools over the years. PAT RESEARCH is a B2B discovery platform which provides Best Practices, Buying Guides, Reviews, Ratings, Comparison, Research, Commentary, and Analysis for Enterprise Software and Services. The software offers both outbound and inbound call center capabilities, complete with complex IVR trees, call routing, and unlimited call recordings. With call center software, you get updates and reports so that you can analyze your company’s successes and weak points. Increase Productivity with Call Center Software Upgraded reports & metrics. Promero offers call center software in a multitude of configurations: hosted call center software, cloud call center software or premise call center software. Promero sells, supports, hosts and provides professional services for the industry's best cloud center software. 2001-2020 © Copyright Promero Inc. All Rights Reserved. A visitor interacts with the ChatBot, exactly like a visitor interacts with a live agent. Testing Solutions from IR Webinar – Read our customer’s successes! Improve customer experience with Artificial Intelligence and solutions from Promero. Connect to almost any database, drag and drop to create visualizations, and share with a click. Data Unification: Predictive Analytics software can unify information on a central or a single platform. Transform customer service and proactively deliver powerful effective service. Software support, upgrades, infrastructure maintenance, and cloud datacenter costs are all included in monthly license fees. Don’t put your company at risk. Call Logic is Phonexa’s fully integrative call platform, delivering top analytics, state-of-the-art voice response, advanced marketing automations, and FREE API Integrations to boost your existing sales applications and revitalize your multi-channel campaigns. Promero is not bound by singled source product or vendor. Promero includes 15 minute SLA response time to critical issues with same day or next day response to low priority requests. We guarantee that you’ll save time and money. This robust platform is equipped with real-time analytics, campaign automation, segment management, and much more. An array of accounting features allowing you to eliminate manual work, allocate more time to operations, and lead a confident accounting team. Predictive analytics software for students, teachers and researchers. Create a seamless onboarding experience to nurture your customers by automating the entire email marketing process while receiving updates on their engagements in real-time. Founded in 2001. Promero will provide free consultation and assist in identifying the perfect call center solution for your business. It enables the user to combine with data access, in preparation, modeling, and sharing of the analytical results on a single platform. Craft a custom call center with apps and integrations. But unlike other call recording solutions, Gong does so much more than record sales calls. Promero is leading the way with AI and ChatBots. The latest innovation in Call Center Software is the introduction of artificial intelligence through the inclusion of smart ChatBots. Schedule a one-on-one call at no cost to get the answers you need direct from an IBM expert. The Top Brands To Get The Job Done Right! The combination of our market-leading capabilities and history of contact center expertise puts Promero in a class by itself. The list of critical metrics that contact center managers need to concern themselves with and those on … Companies are quickly leveraging artificial intelligent chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. We selected vendors that are recognized as the ‘best in the industry’ by leading research firm. Call center software. Facebook Messenger is a significant communication channel that every company must iintegrate social media with call center agents to provide a better customers experience.. Analytics & Business Intelligence datamining. Since 2001, Promero delivers high quality services at cost effective prices and without compromising customer satisfaction. Phonexa’s dedicated Lead Management System is built from the ground up with lead generators in mind. ChatBots are added to your company website and through machine learning that educates itself of all the important content details displayed on your website. WHY CLOUD CALL CENTER SOFTWARE provided by PROMERO? Software analytics is the process of collecting information about the way a piece of software is used and produced.. What is the solution? Contact Us. Chatbots and Artificial Intelligence in the coming years is unarguably about to undergo massive changes in the work landscape. Their technology IQ ranges  from simple to advanced – they fall in a spectrum of  AI (artificial intelligence)  and natural language understanding. Promero will be with you every step of the way. Prueba de penetración de red externa $ 2060 con descuento de $ 495, • Nuevas pruebas ilimitadas hasta por 60 días, • Hasta 25 direcciones IP externas [/ vc_column_text] [/ vc_column] [/ vc_row], Promero's core business practice is sales, service and management of cloud based, Given the recent need to work remotely, cyber security has become an important. © PHONEXA HOLDINGS, LLC 2021, ALL RIGHTS RESERVED, Call Logic API and Third-Party Integrations, LMS Sync API and Third-Party Integrations, 505 North Brand Boulevard, 16th Floor, Glendale, CA 91203. Learn more. Analyze the effects of your campaign optimizations and keep track of detailed customer behavior through meaningful data and statistics. There are many solutions that provide for ‘out of the box’ industry specific solutions. Manage analytical assets, automate processes and share results more efficiently and securely. 1100 Park Central Blvd South, Phonexa's proprietary Call Tracking Software enables companies from all industries to increase their ROI by providing detailed metrics and inbound call reports. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Messaging Now Available in Salesforce Cloud, DMG-PROMERO PARTNER TO LAUNCH SCHEDULING APP FOR COVID-19 TESTING, Top 8 Ransomware Attacks of 2020 That Shook The Internet. Unlike other providers, Promero’s scheduled maintenance of system applications has little or no effect on your operations. See and understand any data with Tableau. Communication and notification platforms include mobile (SMS/MMS), voice, email and social media apps such as WhatsApp and Messenger. Promero has provided hosted, cloud and premise call center software consultation, application hosting, managed services and software sales to Fortune’s Most Admired Companies as well as small to medium size businesses. Promero’s cloud call center software products include every feature needed to effectively run your call center while lowering your costs. Selecting a product or service can be a daunting task. Professional certified technicians, solutions architects and engineers are ready to support your call center software. Predictive Analytics Software mines data from a wide range of databases and prepares it for analyses. E-Delivery is the most complete email marketing platform in the industry, offering advanced email automations for serious marketers. Call Center Software of today must be omni-channel enabled so agents can handle all types of communications that a customer expects. Promero provides 24/7 around-the-clock customer support for your call center organization. Artificial Intelligent ChatBots from Oracle Intelligent Bots,  IBM Watson Virtual Agent and Aspect CXP platforms improve customer satisfaction and reduce HR expenses. Promero represents a wide variety of best in class software vendors. There is no a problem we can’t solve or custom solution we can’t provide. An IVR/ITR customer service  BOT can  pivot voice calls from an IVR to a SMS Channel or self-service BOT on the website. Mobile applications should be integrated into the BOT channel to make communications easy and frictionless (no search and download the app). Tableau can help anyone see and understand their data. The cloud data centers that host the call center solutions are provided by Equinix (formerly Verizon) NAP of the Americas, Equinix Signature Data centers and Flexential. DMGapp, in concert with Salesforce Work.com for Vaccines, provides one platform to mobilize, manage and scale vaccine administration. Visual Intelligence is a comprehensive software platform designed for Cities, Counties, Libraries, Park Districts, Water Districts, and other public sector districts and agencies. Promero offers hosted call center software as well as premise based call center software with advanced features for any organization. Run your contact center with software that makes great customer experience easy. Call Logic is Phonexa’s fully integrative call platform, delivering top analytics, state-of-the-art voice response, advanced marketing automations, and FREE API Integrations to boost your existing sales applications and revitalize your multi-channel campaigns. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Now, they are so fast and accurate that you can utilize real-time speech analytics (RTSA), with. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications,  ‘where’s my order?’,  ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more. Tableau is visual analytics software for business intelligence. Whirlpool, Fergus Falls Health Systems, Nygard IT Systems are victim to ransomware attack. Books360’s convenience-first design saves your business time and resources in the long run. Regardless of the product, Promero will assist you in your selection of the right call center software. CLOUD CALL CENTER SOFTWARE and PREDICTIVE DIALER  SOLUTIONS, Custom Software Development | Hire a Developer, https://secureservercdn.net/198.71.233.254/9f5.f92.myftpupload.com/wp-content/uploads/2020/04/DMGapp-Schedule-Your-Appointment-04.03.2020.mp4. Phonexa’s Lead Management System allows users to organize, route and transfer leads according to their customized filtration settings. Cloud, Hosted or On-Premise Good advice based on expert knowledge and experience is hard to find. Read More Our public sector solution is delivered on Salesforce Government Cloud, and features integrations with Five9 for call center management and Alert Trace for proximity detection. Promero sales team can discuss with you the many options that can integrate with your Call Center Software solution. At Least 30,000 U.S. Promero team consists of highly skilled professionals partnered with 7 Gartner Magic Quadrant vendors, 1250 IT professionals and 3500 software developers with expertise in the world’s finest software applications and services. Answer: RESEARCH! Save Time and Money with Promero E-Delivery is the most complete email marketing platform in the industry, offering advanced email automations for serious marketers on a highly accessible and user-friendly interface. Phonexa’s premier analytics solution gives you a thorough visual analysis of your web and call leads with detailed analytics, comparison data, and predictive insights. Learn More Promero technicians are experts in call center software deployment, customization, management and training. The flexibility of the cloud makes it easier than ever before to deploy a contact center solution that provides a world-class customer experience across self-service and agent-assisted channels. DMGapp can be integrated with any system supporting API protocols. Gong is a Revenue Intelligence platform (emphasis on intelligence). Firms included Gartner, Forrester, Aberdeen and Ovum. Call Logic is Phonexa’s fully integrative call platform, delivering top analytics, state-of-the-art voice response, and advanced marketing automations. Promero’s reliable cloud delivery brings these benefits to you – and much more. Gong is the #1 call recording for business software. Inbound call centers use our IVR, ACD, workforce management, speech analytics and advanced scripting. Speech Analytics | Redaction Software | English & Spanish, Oracle Contact Center Anywhere & ZOHO CRM, ChatBot, WebBot, IVR Self-Service & Mobile SMS, Nuance is the World Leader in Natural Language, Speech Analytics | Oracle Digital Assistance | Google Assistant, Incident Response Life Cycle|UnderDefense, Promero Call Center Software by Enghouse Interactive, Oracle Digital Assistant for Contact Centers, Oracle Digital Assistant for Facebook & Oracle ServiceCloud, BeyondTrust – Privileged Access Management, IR Prognosis | VoIP Network & Telco Load Testing, CallMiner Speech Analytics | Quality Monitoring | Redaction, Hire Oracle | Salesforce | AWS | Google | Microsoft Developers, Workforce Management Software & Integrations. Suite 2500 Pompano, FL 33064, Sales: (888) 204-0822 Call or Text Do the research. There is first call resolution), percentage of calls blocked, average call abandonment rate, average call length, total calls handled,cost per call (CPC) and many more. Chatbots are savvy. With today’s delivery of cloud based software, there is no reason to invest in hardware or software solutions. For more information, contact us. IBM SPSS Collaboration and Deployment Services. Through call reporting and call analytics, companies can see exactly how they are performing in real­time. Organizations Newly Hacked Via Holes in Microsoft’s Email Software, Kia Motors Told to Pay Up in Latest Ransomware Attack $20 Million, 15,600 patients’ health info exposed in ransomware attack on California health center, Granite Wellness Centers, Business Email Compromise cost $1.7 Billion in 2019, SolarWinds hack was ‘largest and most sophisticated attack’ ever – Microsoft president, US Shipper, Forward Air Loses $7.5m in Ransomware Attack, Ransomware attack on Minnesota county health department exposes info of 8700 patients, Crisp Regional Health Services falls victim to ransomware attack, Wentworth Golf and Country Club hacked, details of 4000 members stolen in ransomware attack, Ransomware Stats for Small and Medium-Sized Businesses. Promero, Inc. Promero is in the business of helping businesses. In the industry of commercial analytics software, an emphasis has emerged on solving the challenges of analyzing massive, complex data sets, often when such data is … Expand your revenue margins by distributing your leads to additional buyers through a multi-tier Ping Tree available in our lead management and distribution software. DMGapp is built on Salesforce Cloud to ensure HIPPA, GDPR and HL/7 compliance. LMS SYNC offers comprehensive analytics and tracking capabilities on your web leads, and serves as one remarkable Lead Management System for all your campaigns. Promero’s world class call center software vendors provide a complete selection of inbound, outbound, and multi-channel solutions. In addition to being a call center software, LiveAgent offers live chat, ticketing, knowledgebase, customer portal, and reporting capabilities. Promero, an authorized reseller and hosting service provider of world class call center software since 2001, is the one-stop shop for customers seeking the best call center solutions. We are the single source for you security and audit needs. Promero provides 100% up-time of its cloud call center platform through its redundant cloud call center operations deployed in industry leading Equinix (formerly Verizon) NAP of the Americas datacenter, Equinix Signature datacenter and Flexential datacenter. DMGapp is available for government, public sector, and commercial organizations. In practical terms, BOTs allow businesses to increase their efficiency and reduce overhead. Phonexa's powerful tracking solutions deliver insight on your marketing campaigns, allowing you to make smarter optimizations and increase your ROI. Chenango County, NY; GenRx Pharmacy, City of Cornelia, GA hit with Ransomware, Jefferson County, KY | Forward Air | Huntsville City School, Ala – All hit by Ransomware, Ransomware and Cyber-Extortion Payments Double in 2020, Explosive cybercriminal activity in 2020 will persist in 2021, Ransomware attacks on the rise during pandemic, Ransomware attack disrupts DSW’s inventory management, Independence, Mo., Recovering After Ransomware Attack, $3.5 billion cybersecurity giant FireEye says it was hacked by a ‘nation with top-tier offensive capabilities,’, DMG offers COVID-19 Vaccine Delivery Solution to State, Local and Education Government Agencies, DMGapp for COVID-19 Vaccine Management Solution and Vaccine Delivery Services. It wasn’t easy building a world-class cloud software company. Use BOTs for Call Deflection – Reduce Voice Traffic to Live Agents by up to 60%. Power your contact center with Genesys AI for personalized experiences at scale. We give your business the competitive edge of remarkable customer experiences with these 12 distinguishing features. It has the unique ability to review, compare, evaluate and recommend the best software to meet your business needs and budget. ACCOUNTING PAYROLL UTILITY BILLING ANALYTICS Accounting Designed with the end user in mind, our Accounting system provides the data you need for critical management decision-making. A fully integrated Business Intelligence module, Maestro Analytics, takes the volume of data your organization collects and turns it into meaningful information that management and staff can use in day-to-day activities, marketing efforts, budgeting and forecasting. This year, we exceeded 1,000 employees and are on track to have another record-breaking year in growth with no plans of slowing down. When a visitor asks the ChatBot a question that it does not recognize, the visitor is transferred to a live agent. Books360 is the first of its kind, completely automated accounting software with customizable invoicing, reporting and real-time notifications. The platform is also compatible with federal, state, and other government systems, which will streamline reporting requirements to county departments of health, state departments of health and the CDC. Choosing the wrong one can potentially devastate a business.