Due to high order volumes our standard home delivery service is taking slightly longer than usual, orders should arrive within 10 working days. E-mail: complaint.info@financial-ombudsman.org.uk. Due to high order volumes, this service is taking slightly longer than usual to arrive. Common problems addressed by the customer care unit that answers calls to 0844 8008877 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. We suggest asking for proof of postage, and keeping this safe until you get your refund. To arrange a collection for any of these brands please contact the customer service team on 01254 291027*. Once a store permanently closes, faulty or misdescribed items, or items covered under warranty, may still be returned to any other Debenhams store that is still trading. If prompted, please click 'Allow' to proceed: If the reason for your query isn't listed above please click here. Items you bought in store – you'll need to return these in store, subject to the. We'd like to thank you for your continued loyalty and assure you that we'll continue to offer the best service we can. I have returned 4 dresses, i only received the refund after 3 which was over 2 weeks ago. Debenhams welcomes even the youngest of customers so we have a parent and baby room located next to the toilets. Items purchased between Thursday 19th November 2020 and Thursday 17th December 2020, can be returned until close of business on Friday 15th January 2021. Terrible customer service! Once we have received your return at our warehouse (which can take up to 10 working days) we will process your refund within 24 hours. Debenhams aims to provide exceptional service to all our customers. When registering under this service you will be redirected from this service to Invitation Digital Limited. A return label with an access barcode will be emailed to you. You can find a list of the items that aren't included in our policy in the 'Things that aren't included in our returns policy' section below. Tripp, Travel Blue, Samsonite and Jasper Conran @ Tripp. Debenhams will be rolling out click-and-collect services from Doddle to all of its stores following a successful trial. Unfortunately returns cannot be tracked, however, The Client will receive a â€The Customer's return has been processed’ email, which will confirm that The Client's return has been received and a refund processed, along with the estimated date The Customer's refund will show in The User's account. Contacting Debenhams. In the meantime, you can continue to manage your account, view transactions and make payments through the Debenhams card app, its online account manager, and through the automated phone service. Please complete the returns form, mark your parcel “returned goods” (or it may get held up at customs and cause your refund to be delayed) and send in the original packaging to: Marks & Spencer Returns Dept C/O Clipper Logistics plc There are thousands of locations throughout the UK, open early until late 7 days a week. E-mail: complaint.info@financial-ombudsman.org.uk. I purchased a couple of clothing items recently (nothing extravagant, just a couple of pairs of jeans) and they were dispatched quickly enough, however I guess the fault with Debenhams is that they used Hermes as a delivery service. We are currently unable to deliver orders to Northern Ireland or Internationally. Saturday & Sunday, 8am - 8pm Enquiries relating to gift cards and vouchers purchased online 0371 384 3401* Customer Services Department, NewDay Ltd, PO BOX 700, Leeds, LS99 2BD. Full of fashion, home, accessories and beauty you can match perfectly To find your nearest store click here. Orders and refunds are being processed as normal. Altered items (like clothing we've tailored to fit you), Beds and bedding (like duvets, pillows and bedspreads) that have had their original packaging opened or damaged, Cosmetics and fragrances that have had their original packing opened, Custom-made, personalised and made-to-measure items, Earrings for pierced ears, and other pierced body jewellery. We will no longer be accepting any returns or exchanges for non-faulty items, change of minds or excluded items purchased on or after 26th December 2020. Using Our Site. Absolutely rip off, awful customer service I used to love to shop in Debenhams, this is over now , never again Click here to find your nearest store. Awful service. What a shame! We'll process your return as soon as your item arrives at our warehouse, but it can take 3 to 5 working days for your bank to show the refund in your account. • If the free gift is not listed on your despatch note; the free gift is no longer available. Debenhams online store has everything you normally find in any Debenhams store plus much more besides, including fashion, furniture, home goods, electrical products and lots else. You can find the details of these items and how to return them in the section above called 'Check whether you need to return your item in a certain way'. Copyright © Department Stores Realisations Limited t/a Debenhams. For general returns, you just need to make sure that you return your item within 14 days of receiving it in the post and you have proof of purchase, such as your delivery note or your order is on its way or ready to collect email. All orders can be returned within 28 days of purchase to one of our stores for free or through one of the methods below, you can also exchange your items in store within 28 days. Returning your purchase through a Hermes ParcelShop is fast, FREE and really easy. If we do not resolve your complaint internally to your satisfaction, you can refer it to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Refunds or exchanges will be accepted where proof of purchase is present for faulty or misdescribed items, or items covered under warranty. What we weren't told was that we shouldn't do this for concessions, so still promoted everything that said Debenhams on it. Registered in England and Wales. Debenhams welcomes even the youngest of customers so we have a parent and baby room located next to the toilets. Please ensure that the hygiene strip is kept in place or we won't be able to give you a refund or exchange. Debenhams Gadget Insurance has been designed with this in mind, we have created a selection of policies tailored to suit people’s ever changing lifestyles with different levels of cover, fair and simple terms offered along with a high quality service, at a price … Payments. If you don't have proof of purchase, we can't offer you a refund or exchange. In total, there are 7 ways to get in touch with them. If you've lost your delivery note, please click here to find out how to return your item. Take the parcel to a Post Office and obtain a proof of postage and any documentation relating to any duty and VAT paid. Furniture Returns (including selected Home lines), Customer ratings and reviews terms & conditions, Beauty Club Community general terms & conditions, Returning something you bought in one of our, It's been less than 14 days since you received your item. Website: www.financial-ombudsman.org.uk. You can contact Debenhams Mon - Fri 8:30am - 5pm 0901 545 5130 Customer Calls connection service is charged at £6, max … Purchases made online from outside the UK can only be returned by post, even if there is a Debenhams store in the country your purchase was delivered to. I certainly know that the company I work for have procedures in place to effectively manage customer service in times of increased orders and reduced staffing levels, so a company as well known as Debenhams should (even on the brink of administration). We hope that you are pleased with the service you have received while shopping with Debenhams and with the goods which you’ve purchased. The room is private and clean so whether its nappy changing or breastfeeding you can cater to your baby’s needs in a comfortable environment. Order in complete confidence. Returns via a courier service. Items bought in store can only be returned in store, any in store purchases returned to us via postal service will not be refunded. Allergy Tested. We are currently experiencing a delay in return shipping and processing, so please allow the full 14 days for your return to be processed. I have returned 4 dresses, i only received the refund after 3 which was over 2 weeks ago. The money should show in your account within 5 working days (although with some local banks it might take longer). Accessible toilets are available on request – please ask a member of staff if you need to use this facility. Returns & Exchanges. Contact number of Debenhams Customer Service with opening times and when to call the helpline to avoid peak times. In total, there are 7 ways to get in touch with them. Please call the Arthur Price customer service team on 01543 267350 and they'll arrange to have your items collected. Lines are open Monday to Friday 08.00 to 18.00. A return label with an access barcode will be emailed to you. To deliver orders safely our delivery partner Hermes have introduced a contact free service. Debenhams announced it has ... festive customer service ... with M&S also investing in a team of 'magic makers' around stores to ensure customer service is top-notch when customers return. Debenhams returns policy: Post Office Shoppers can also return goods via Royal Mail (aka your local Post Office). This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Once a store permanently closes, faulty or misdescribed items, or items covered under warranty, may still be returned to any other Debenhams store that is still trading. There are 679 customers that Debenhams, rating them as good. 100% Fragrance Free. I made an order in the middle of January 2021 and have still not received my order...its now March 2021. i have wrote numerous emails to the customer service team as the website advises you to but have received no answer. Absolutely rip off, awful customer service I used to love to shop in Debenhams, this is over now , never again ONLINE RETURNS FROM & INCLUDING 5th MARCH 2021, Items purchased on or after Friday 5th March 2021 will need to be returned within 14 days for a full refund, subject to our standard exception policy. We are currently not accepting gift cards, e-gift cards, vouchers, Beauty Club rewards or any cardholder loyalty rewards (digital or paper) online or in store as forms of payment. ^Working days are Mon-Friday & exclude public holidays. We are no longer accepting American Express cards. We do not offer exchanges for items bought online. How much you'll pay to return something to us will depend on where you live and why you're returning your items. The room is private and clean so whether its nappy changing or breastfeeding you can cater to your baby’s needs in a comfortable environment. Debenhams has collected 1052 reviews with an average score of 3.59. Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection. We are accepting orders and processing refunds and returns as normal. Geoff Rowley and Alastair Massey of FRP Advisory were appointed Joint Administrators of Department Stores Realisations Limited t/a Debenhams and Department Stores Realisations (Properties) Limited ("the Companies") on 09 April 2020. Two simple options, one great returns experience. Things that aren't included in our online & in store returns policy. Get the latest updates from Debenhams including information on store openings, online orders, home deliveries, returns and customer service information. If you make a purchase from Debenhams now, you may want to use a debit card, or a credit card if the purchase costs over £100. You can also send items back to us through the Free Hermes Parcelshop service or via any other postal service. i tried to find a number to call but again, nothing. It's in resalable condition e.g. Terrible customer service! Due to the high value of these products please call 0800 030 4201* or email returns@c-instore.com to arrange a courier collection. Pack up your return in its original packaging and remember to enclose your completed Debenhams returns form, then attach the returns label to the outside of your parcel. Ordered 3 items for £100 on the 19th December. Great skin can be created. The Debenhams return policy is easy to navigate—as long as your item qualifies for a return, you can send it back for free using Hermes parcel delivery. ... Help future customers by talking about customer service, price, delivery, returns & refunds. We are currently unable to deliver orders to Northern Ireland, For more information click here. Your account will be credited to the original card used for payment, where payable. If you're returning something because you don't want it (rather than because it's faulty) we must be able to resell it. Simply return your item(s) using your local postal service; you’ll need to pay the postage. Returns can only be made by calling the travel insurance customer service number on 0844 888 1587 or 01702 455 597, Due the high value of these products please call 01656 785 302* or 0800 689 0770** or email, To arrange a collection for tablets contact our customer service team. I cannot reach customer service and they are ignoring emails as well. Hermes Parcel Returns . We are no longer accepting gift cards, e-gift cards or vouchers online or in store. We are focused on the safety of our customers and staff and want to reassure you that the safety measures currently in place remain our highest priority. Underwear, lingerie, control wear and hosiery (things like tights and stockings) that has had its tags removed or original packaging opened. Due to the national lockdown you will have one week after store reopening to return any item that you have been unable to return. Registered Office Bedford House, Park Street, Taunton, Somerset, TA1 4DB. Your proof of purchase can be your receipt, e-receipt, delivery note or a copy of or your order is on its way or ready to collect email. Please note this is not a freepost label. Beauty Cards If you didn't receive a delivery note with the returns form inside your order you can print one, Attach the Hermes returns label to the outside of your parcel. But what does that mean for returns and gift cards, an… Shopping online with Harris Scarfe. The Debenhams customer service team will take care of you, whether you walk out of the store with items you love or not. *We will do our absolute best to meet our stated delivery times, but they cannot be guaranteed - this is subject to stock, courier availability and demand. While stores remain closed due to Coronavirus restrictions, the Debenhams website will continue to trade as usual. Attach the returns label to the outside of the parcel. Pack up your return in its original packaging and remember to enclose your completed Debenhams returns form, then attach the returns label to the outside of your parcel. Even though I tried to deal with head office to solve a problem they are no longer interested. Returning Items to Lands’ End. Outerwear & Footwear, too. Phone number : 0344 561 6161 Due to the national lockdown you will now have one week after store reopening to return any item that you have been unable to return due to temporary store closures. There are some items you need to send back to us in a certain way. We'll refund your original delivery charge, if the whole order is returned, You'll need to pay for the return postage, We won't be able to refund your original delivery charge, Complete the returns form on your dispatch note or download and print a copy. Get the latest updates from Debenhams Ireland including information on store openings, online orders, home deliveries, returns & customer service information. And we do the rest, getting your parcel back to you by Day 3. i do not expect to receive my parcel now and lost 25£ New Loyalty rewards will no longer be accrued when using a Debenhams Credit Card or Debenhams Store Card as a form of payment. We continue to accept credit cards and store cards as forms of payment. Contact information for Debenhams General Enquiries with its free or geographic phone number. Opening times Monday - Friday 9am-5pm, To arrange a collection for BHS Lighting please contact the customer service team at debenhams@litecraft.co.uk. Those rights cover you for things like faulty items, or items that are different from how we described them. You will need to scan this at the Parcel Motel so you must print it out. Poor customer experience, avoid if you can! The customer service is appalling to say the least. You can find more information about statutory rights from your local trading standards department or citizens advice bureau. If you have returned something because it was faulty please. However the multichannel customer service options across the top are clear and attractive. You can continue to pay online and in store with your Debenhams Credit Cards & Store Cards as normal. Your item is included in our returns policy. Debenhams had been holding out for a rescue bid but on Tuesday said it had no other option than to enter liquidation in the new year. For further information please select the appropriate link below: We will give you a full refund as long as: Please note, we reserve the right to refuse an exchange or refund if goods are damaged or aren't returned in a saleable condition. Most items can be returned to us in-store, sent back to us free-of-charge using the Hermes delivery service or can be sent back using a postal service that you've paid for. tags still attached, packaging is unopened, item has not been stained or marked. Lines are open Monday to Friday 09:00 to 18:00, alternatively email. Put your item in the original delivery packaging (or something similar), along with your completed returns form. Write to Debenhams Ireland: Debenhams Customer Services, 54-62 Henry Street, Dublin 1, ... What is the Debenhams returns policy for Ireland? To arrange returns of any eve products please contact eve customer service on 0800 808 5766 or email hello@evemattress.co.uk to arrange. For more information click here. You can continue to pay online and in store with your Credit or Debit Cards as normal. All rights reserved. Customer Services Department, NewDay Ltd, PO BOX 700, Leeds, LS99 2BD. While Debenhams does not offer live chat, they do have a phone number. Contact Debenhams Customer Services using the call connection number below or visit Debenhams for information at no or lower cost. Debenhams welcomes even the youngest of customers so we have a parent and baby room located next to the toilets. If you have not received your return confirmation email after 14 days, please contact Customer Service with your order number and our team will be happy to help. We will re-open stores as soon as the Government advises that it is safe to do so. Click on each item for more details. Buy skin care, makeup and cosmetics from MAC Cosmetics. You can also find this information on your delivery note. Know any other ways to contact Debenhams? Debenhams says that all outstanding orders, refunds and returns will be honoured, but if you do have a Debenhams purchase you've been meaning to return, it's worth doing so sooner rather than later, as this could change. To arrange a collection, please call our Furniture Services team on 0344 800 8877 (Call charges vary according to your service provider). This phone number is Debenhams's Best Phone Number because 5,130 customers like you used this contact information over the last 18 months and gave us feedback. Brands will benefit from being able to leverage brand awareness and traffic to the Debenhams marketplace. If you’re not happy with your purchase, you can return it at any time. Customers are advised to order a paint sample to test before placing a final order. These brands must be returned to us using the DPD delivery system: Amy Butler, Barbara Hulanicki, Fresco, Graham & Brown, Graham & Brown Platinum, Kelly Hoppen, Laurence Llewellyn-Bowen, Marcel Wanders, Monsoon Home, Reggie Yates Photography, Superfresco, Superfresco Easy, Superfresco Paintables. I previously ordered from Debenhams Plus If you've got a query about a product you've received you can get in touch with our Customer Service team on 0330 041 2732. There are a few ways you can return your item. You can find a list of the items that aren't included in its 'Things that aren't included in our returns policy' section online If you do have something you want to take back though, it's worth doing so as soon as possible – this is a good general rule in any case, but particularly applies here given the current uncertainty. Terrible! If we have more stock of the item(s) we'll send you a replacement. For any purchases between the 17th December 2020 and 4th March 2021 (inclusive), our standard 28-day refund policy applies. Unfortunately, we are currently not accepting Beauty Club rewards as a form of payment. Returns can only be made by calling the travel insurance customer service number on 0844 888 1587 or 01702 455 597 Due the high value of these products please call 01656 785 302* or 0800 689 0770** or email sales@swesky.co.uk for their insured Royal Mail returns service. Unfortunately, we are currently not accepting cardholder loyalty rewards (digital or paper) online or in store as forms of payment. All extended returns policies are subject to our usual exceptions. Customer Service Menu. Please check here for more details and exceptions. If the item(s) you ordered arrived damaged or faulty please contact us. We'll process your return as soon as it arrives at our warehouse, but it can then take 3 to 5 working days for your bank to show the refund in your account. All UK stores are now temporarily closed. You can check the product page of your item on our website to see whether you can return it. You will just need to take your dispatch note and the goods you want to return, and the store team will be happy to assist you. I cannot reach customer service and they are ignoring emails as well. I constantly emailed and received responses that the items are in transit. Debenhams is set to disappear from the high street with all 118 of its remaining UK branches to close for good as online fashion retailer Boohoo buys the brand and website for £55 million. Delivery. Westco Flooring, Floormaker, Klikka, Kronotex, Laura Ashley, Parador. They're listed here. Latest updates on stores, deliveries & returns. Standard home delivery is now only £2.99 on all orders. No cash alternative will be given. REFUNDS I'm a courier, and we are told to promote returns for Debenhams by leaving a phone number on a sticker on the bag/box. Instead, we'll send you an email once your refund has been processed. To arrange a collection for furniture please contact the customer service team on 0844 800 8877 or 02920 376700. Before you get started, please note that there are some items that you won't be able to post back. Face masks - for Health & Safety, face masks are not returnable or refundable. Gift Cards You have proof of purchase, such as your delivery note or your order is on its way or ready to collect email. Post your return back via your chosen postal service. Awful service. But the items we've listed below have to be returned to us in a certain way and this may be a service that you'll need to pay for. There are certain items that we can't give you a refund or exchange for, unless they're faulty or different from how we described them. Our store finder is up to date with the latest store closures. (Your proof of purchase can be your receipt, e-receipt, delivery note or your order is on its way or ready to collect email.). My local store is closed, how do I return items bought in store?