You can always reach us via phone or by DM on Facebook or Twitter if you need to talk to a real person from our team :). So you can buy the cheap tickets. StudentUniverse, Flight Centre Travel Group’s (FCTG) online travel booking platform for students, has expanded into Canada. It offers exclusive pricing and terms on flights, hotels and tours through contracts with dozens of world-class partners … Head back to school, hop across the pond to Europe or travel around the world: we’ll save you money no matter where you’re going. I do not recommend student universe. We don't really have any say with what they may or may not decide to do. That means you are going to get charged extra for every bag you check in or bring with you on the plane! We use cookies for analytics, personalization, and ads. Dreadful experience trying to cancel my flights. Couple agents gave me a series of stories in terms of delaying the process of refund, empty promise on the call back/follow up. Reached out two times was told to check with my bank, they haven't received anything. We offer exclusive student deals with 80+ airlines partners! It doesn't matter if it's trying to book friends, family or some other person. Goodbye. I was so impressed with my experience I had my brother book his trip to visit me on Student Universe. Student Discounts We’re the only flights and hotels app that offers exclusive travel deals for students and young travelers. Told me they are applying Emirates policy for cancelling my flights ($150) but after speaking to Emirates via online chat they were not charging their customers... seem to pick and choose which policy suits them? I booked a roundtrip flight on here for my study abroad trip to Dublin. I just received an email about the cancellation of my flight because the card info did not match, even though i use the same info on all other site checkouts. However, on the date of flight, i found out that I was only … Promotion Code is limited to a one-time use only per person. Study abroad, vacation, backpacking— whatever your reason for travel, Japan Airlines and StudentUniverse … Just verify your student status and you can unlock our best pricing! Now it has been already 11 days and they communicated be that it can take up to 30 days! She has not provided me with the things I have requested including a copy of the company complaints process so that I can escalate my matter to be resolved. We take it that we were able to help you get your flight cancelled in the end, but if you weren't yet able to cancel, please reach out to us directly via Facebook or Twitter DM and we'd be more than happy to help you take care of that. Don't pay the extra for your dietary requirement, not only because you can do this for free usually yourself but because even if you do student universe won't bother to add it for you and you'll go hungry on your long distance flight. Online since 2000, StudentUniverse is a travel company that provides exclusive discounts, rewards, and experiences for students, faculty and youth (18-25). At StudentUniverse, we work directly with airlines every day to find you the cheapest student flights and provide unbeatable deals. Is there any other way to contact you guys where you can just pick up call in atleast 5 hours of waiting line. I will never use them again. Become a member and let us know if you’re a student or not. Their online options are misleadingly labelled when trying to rebook automatically and if you are unlucky you can inadvertently cancel your flight with no confirmation and worthless 'StudentUniverse credit' that you have to call to use or even see. With frequent cancellations from the airlines due to COVID, we're not always able to notify everyone of each change—thus why we recommend signing up for alerts from the airline directly. Always check with the airline before you purchase! It offers exclusive pricing and terms on flights, hotels and tours through contracts with dozens of world … However, as you can imagine, with tens of thousands of refund requests coming through, that processing time has now been extended by the huge backlog which has been created. StudentUniverse members saved $3.9+ million dollars—just last year! Whether you’re planning a quick getaway, a long holiday, or an epic gap year, finding the right accommodation is vital. Find and compare prices and itineraries for … Do i rebook a ticket with them or will this just be a waste of more money? If you care about other things like service, I do not suggest this company. If you send your email address and confirmation number to us via PM on Sitejabber, we'd be happy to check into this and make sure you get a refund if you were due one. I am trying to call you guys since last afternoon, after every 4 hour of waiting on call, it just get cut. If you don't have a hotel-specific booking number, you can give us a call for further help checking on your reservation. If there's anything else we can help you with, please DM us so we can look into your situation directly! Rate Student Universe Offers StudentUniverse.com became the first company to implement an online reservation system that allows travelers the flexibility to choose real time dates and prices. Study abroad, weekend trips, spring break - whatever your reason for … StudentUniverse empowers students and youth to travel. We offer loads of discounts and deals on flights within the United Kingdom and all around the world. It'll only take a couple of minutes to sign up. -Advised by KLM that the flight was cancelled and contacted SU on receipt of their email. Their response during the Covid19 outbreak has been shocking. Give me back my money! StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. Study abroad, weekend trips, spring break - whatever your reason for travel, carry the itinerary in your pocket and search for flight and hotel deals anywhere, anytime. Going direct to a location is not a high priority for Youth travellers, not only does it save money, but it also allows for additional exploring time StudentUniverse booking data has shown a 96 per cent increase in traffic at smaller regional airports in the past year, where students are saving on average £100 on their flight cost compared to flying into main airports. Download Flights by StudentUniverse and enjoy it on your iPhone, iPad, and iPod touch. Furthermore, we do not offer any compensation if another customer books the same itinerary as you at a lower price. I booked flights via StudentUniverse (SU) for a friend to join me in Mexico to watch the Grand Prix in October 2020. My flight was cancelled only a few days after I booked and they failed to notify me. It seems that i got their attention that way. Or you should've given me other alternatives to cancel to begin with. Thanks! Why do u need a photograph of my credit card and a photo of my signature.......??? Some website promote ticket sales that do not include any bags at all! Thank god I didn't waste more than 150. If you haven't been helped yet, feel free to DM us your reservation number on here and we'll take a look at your situation. If the airline is waiving their fee, we will always also offer that:) They make it easy and affordable for the college-age crowd to book cheap flights, hotels and tours. You’ll instantly unlock our best member-only and unique student fares! Members can save personal and travel info to make checkout a snap. Hi there, we're sorry to hear your refund hasn't been processed. We’ve got membership options for everyone whether you’re a student or post-grad, first-time traveler or frequent flier. Hi there, we're sorry you felt this way about your experience! I immediately called in to ask why they think I booked a flight since when I tried I was told they couldn't process the flight. We received thousands of messages at once and have not been able to provide the level of service we would have liked. They cut you off while trying to receive support and don't bother contacting them 48 hours before your flight. StudentUniverse + Skift Present: The State of Student Travel Student travelers represent a key demographic for travel-brand growth, but only if brands commit to understanding If there's something further we can look into for you, please DM us your reservation code or invoice number and we can check into this further. Signing up is super easy. Promo Code Terms: The promotion code entitles you to a $75 discount on the purchase of one (1) airline ticket at StudentUniverse.com. They tried to charge me a $330 penalty (nearly double what the airline itself was charging) to change my flight destination amid the Coronavirus outbreak. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Wow what a terrible website and company. I got confirmation from the airline as well as insurance for a full refund and they still refused. 50 reviews of StudentUniverse "Avoid doing business with Student Universe at all cost! StudentUniverse has a consumer rating of 2.79 stars from 223 reviews indicating that most customers are generally dissatisfied with their purchases. Plus, their fellow travelers, so they can provide the best insider tips and personal recommendations for the adventures of a lifetime. Make the most of your time as a student before a 9-5 cramps your travel plans—take advantage of our student … Overall horrible experience, do not recommend. StudentUniverse has a consumer rating of 2.79 stars from 223 reviews indicating that most customers are generally dissatisfied with their purchases. My cruise was cancelled and no refund from this vendor. Another student travel agency that offers discount fares to all travelers is StudentUniverse, which focuses primarily on student, youth and teacher fares but also offers “fares anyone can purchase,” according to the StudentUniverse website. Hi there, we're sorry you had a negative experience! Search for flights. We are always bound to airline policies, but most airlines have only waived cancellation fees for credit/vouchers, not for cash refunds, which is probably why you were informed of a cancellation fee. We are happy to look into it further for you if you reach out to us directly, however, if we have put in a request for you, it is likely that we are waiting on the airline to approve and process that request. -Advised by KLM that the flight was cancelled and contacted SU on receipt of their email. Hi Randy, we're sorry you had this experience with us! Another student travel agency that offers discount fares to all travelers is StudentUniverse, which focuses primarily on student, youth and teacher fares but also offers “fares anyone can purchase,” according to the StudentUniverse website. I sent a FB messenger and still no reply. Consumers complaining about StudentUniverse most frequently mention customer service, full refund and new flight problems. We’ve been voted the best youth travel agent 3 … We're glad we were able to help you save so much! The whole process was quick, smooth and easy. Don't use this company, don't trust them, they will screw you over. Good news: we’re the real deal! Rung up straight away was told refund had been applied. This exclusive pricing on airline tickets is only available to current students. Anyone can purchase tickets with us, student or non-student! While some sites require students to have a student ID card to access the student … StudentUniverse has an A+ rating from the Better Business Bureau and our customers have given us a rating of 8.5/10 stars on ResellerRatings, a review platform that features only verified reviews from real … Hi there, we're sorry you feel this way! Initial StudentUniverse complaints should be directed to their team directly. Book with StudentUniverse and you can get up to 40% off the cost of your accommodation. I was advised that the only options were: 1) New flight must be taken before 30 Jun 21 2) New flight must be booked before 5 Feb 21 Just create a free account and sort by your traveler type! In December 2019 I had a last minute flight cancellation from a flight I booked from another website. I called and received a different quote to my friend for the same flights. We’re an online travel agency that’s specialized in getting student discounts on airline tickets for almost 20 years, so we’ve got a lot of experience in … Wherever's next up on your bucket list, StudentUniverse is ready to send you on an epic adventure. We now have no money, including the over 1000 dollars we just lost to these flights. Our unique pricing and terms are negotiated specifically for this demographic through contracts with dozens of world-class partners and more than 70 airlines. Interestingly, I got a much cheaper flight for the same day my flight was scheduled to travel through StudentUniverse. It was told to us on the phone "you will have the refund in 8-10 days". We’re in this together! Search, compare and book cheap flights and hotels and get exclusive student discounts with a free student … If you PM us your reservation number and email address, we'd be happy to check into this for you. We're not purposefully giving misleading information, however, policies and information is changing almost daily. There may be a unique hotel reservation code for both StudentUniverse and the hotel's site. It has proprietary verification technology that allows it to verify student … Flights by StudentUniverse is the first and only free flights and hotels app that provides exclusive travel deals for students and youth. 130 talking about this. ... You’ll instantly unlock our best member-only and unique student fares! The airline company is giving back full price refund, studentuniverse is not giving back full refund and the way us to 30 days (if they will give back). I want to book ticket from ireland to india. For the seats, we understand it is frustrating but it is sometimes the case that there aren't any seats left of the kind you selected available—in which case we always refund that seat selection fee. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StudentUniverse Customer Service. If your sure you just need a flight, this is a cheap option. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. If you’re a student, let us know and we’ll let you in on our hidden fares to get you the best savings. Saving a few bucks is not worth dealing with the cancelations, delays, and reassignments to flights.I've used Student Universe for two trips now, one to D.C. and one … StudentUniverse ranks 3rd among Student Travel sites. If you’re new to buying plane tickets though, it can be a pretty confusing process! Twice I left my phone number with them as they promised they would note down my place in line and would call me back, but no one ever called. Thanks! All insurance claims must go through the insurance company and are subject to their approval. We thought the nature of the sight was that they were catering to students and people with less money. Just filter by "Youth" or "adult" tickets using the sidebar on our search results page :). Search, compare, and book cheap flights and hotels on the go with exclusive deals for students. Hey there! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! While waiting for the … StudentUniverse is part of the Flight Centre Travel Group—one of the world's largest travel companies. Hi there, we sincerely apologize for the long wait times and the frustration. Please don't pull the coronavirus excuse with me, as I was the "first in queue," unless you are lying to your customers. StudentUniverse empowers students and youth to travel. We're working as hard as we can to get everyone help as quickly as possible and are trying to prioritize passengers who have urgent needs. StudentUniverse is an online travel agency specializing in youth travel. StudentUniverse empowers students & youth to see the world with our exclusive travel deals. StudentUniverse is an online travel agency: rather than working with an agent, you can simply search for and book flights by yourself. and again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Along with a team of 3-6 people, you’ll be tasked with coming up with a marketing plan to promote the NT to 18-30-year-olds. Valid only for one-way and roundtrip flights departing from the US and arriving in Dubai.Offer not valid on hotels, insurance, previously booked flights or travel credits. If there's anything else we can do for you, please feel free to reach out directly. Very poor customer service. Once they’ve signed up for the site and have been verified as students by their university-hosted email addresses, they have access to deals from approximately 80 of StudentUniverse… We hope you find some great deals for your upcoming adventures. Save more money. StudentUniverse UK empowers students and young people to travel the world. Irma, students, faculty, adults and youth (18-25 year olds who are not enrolled in college) are all able to purchase on studentuniverse.com. Study abroad, weekend trips, spring break - whatever your reason for travel, carry the itinerary in your pocket and search for flight and hotel deals anywhere, anytime. StudentUniverse has paired up with the Data & Marketing Association (DMA) and Australia’s Northern Territory (NT) to present students with an incredible opportunity to trailblaze their way into the marketing industry. We are working as hard as we are able to get refunds and credit for everyone, but the process has had significant delays. By that point its too late, you might get through in a week. I then called again and the cost had increased! Seriously guys please try to match your wording. I will use them again given the opportunity. Thanks for your feedback! In absolute shock. Through negotiations with a network of global partners, StudentUniverse offers exclusive pricing and terms on flights, hotels and tours. We would be unable to book you on an already-cancelled flight, but we know that flights are also getting cancelled frequently right now. We’re in this together! StudentUniverse + Skift Present: The State of Student Travel Student travelers represent a key demographic for travel-brand growth, but only if brands commit to understanding We are backpackers in Australia who have booked a flight home with this company amid the corona virus crisis having lost our jobs and having no money. I have been dealing with Charlotte in the Brisbane office and my experience has been frustrating. Hi there, we're sorry to hear about this! Hi there, we understand your frustration and apologize. If you'd like us to look into this further and see if there's anything else we can do for you, please DM us your email and reservation code and we'll try to help :). I booked flights via StudentUniverse (SU) for a friend to join me in Mexico to watch the Grand Prix in October 2020. StudentUniverse launched in 2000, and the platform is utilized by millions of students every year who access the site for special deals. Hi there, we sincerely apologize for the delay as we are experiencing extremely high call and message volume due to the coronavirus outbreak. The reason our flight prices are so much cheaper than what you see on other sites is because airlines give us discounted product specifically to sell to students and youth. Many of our deals apply only to students at degree-granting colleges and universities worldwide, but some can be be booked by anyone between 18-25 years old. is it only for students or non students can apply too? Hi there, we're sorry you feel this way. The insurance we sell is through a third-party; we're not in control of their policies or responses. Hi there, sometimes we ask for additional information if we're unable to find a match with the card information you provided. I could't convince them that they should take responsibility for their mistakes. If you don't receive your refund within a month, please do reach out directly so we can look into it for you. StudentUniverse, a brand of Liberty Travel, was built with one thing in mind; to get students and youth out there to experience the world. StudentUniverse empowers young adults to travel and experience the world with travel discounts. :), Thanks for the review! Thanks for your patience! Student Hotel Discounts Worldwide. It offers flights, lodging, travel insurance, and escorted tours.Customers are generally required to be enrolled students or faculty members at accredited colleges or universities, or between 16 and 25 years old. Good question. We appreciate your patience and understanding. Southwest Airlines no longer offer student discount fares but the low cost carrier still provides great value for money. asked by shameer t. on 8/21/18 3 Answers Rachel B. It's all this company. However, if you need to cancel your flight, feel free to give us a call and we can help with that. We are on a mission to make global experiences possible. Consumers complaining about StudentUniverse most frequently mention customer service, full refund and new flight problems. It was about $120 difference so I thought maybe the agent was trying to make a huge commission. It saved me over $600 compared to other booking sites. Three days before the flight I was surprised to get en email from StudentUniverse with a reminder about my flight. The airline rescheduled my flight twice and Student Universe was quick to inform me and offer changes if necessary. We'd be happy to help resolve your situation—could you message us privately on here and provide your StudentUniverse reservation code, email address and date of birth and we'll be happy to look into it for you! Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We’ve been doing this for almost 20 years. However, we are bound to airline policies and regulations when it comes to refunds—we can only provide a refund if the airline is providing them for your ticket fare class. On top of travel deals, the site helps students figure out what type of visa they will need, depending on their destination, or the location of their study abroad program. Looked up a deal on cheapflights Attempted to cancel flights (one was already cancelled by airline) and receive the refunds I qualified for by airline due to COVID. We'd love to look into it for you and try to make it right, feel free to reach out to us directly and we can help. StudentUniverse, a brand of Liberty Travel, was built with one thing in mind; to get students and youth out there to experience the world. The rep told me there is nothing they can do since it is in the hands of the airline. is this company reliable? Also, we recommend that you don't post images of your tickets/itinerary online, as they contain personally identifiable information that you don't want to be available publicly. Student discounts on flights exist–and we’ve got plenty of them for you and anyone under the age of 26. You can feel free to respond to the email you got or give us a call for more information. Consider checking StudentUniverse reviews online before confirming your fare to see how the price you have found compares with other deals available, including those using Student Universe promo codes. You may also email us or DM us on Facebook or Twitter, however, please note that there will be a wait no matter where you contact us. Incredible student deals on flights when traveling between Canada or the US and Asia. I was advised that the only options were: 1) New flight must be taken before 30 Jun 21 2) New flight must be booked before 5 Feb 21 The reason that are fares are so much cheaper than those you see elsewhere (like direct from airlines, or on other flight aggregator sites) is because we negotiate with more than 70 airlines worldwide on flight prices specifically for students. My flight was cancelled and they didn't take any responsibility to help me to get the money back. The online options are clearly labeled "Cancel" or "Change" and there are details as you follow the prompts to select the option that fits your needs. How StudentUniverse works. I purchased insurance through them and they did not refund me despite the policy. StudentUniverse helps students get cheap, smart and affordable deals on travel. Seemed like I was saving money in the short term but beware of this company! I am confused about the situation. You are eligible to book your own flight with them, but your parents would not be as they are not students. To book the deals that do apply specifically to students, we have to verify that those members are enrolled at a university. … Search flights. Websites can handle some issue but not all. I recently tried booking a flight from Toronto to Newark but after going through the entire process, including providing my payment details, the website informed me that there was a problem processing my request and I should try again later. Southwest Airlines Student Discounts. So now I'm out $1400 dollars all because of these horrible scammers and they haven't even bothered to apologise. Anyone can book a flight with us, but we do have exclusive discounts just for students. StudentUniverse Reviews. I booked a hotel reservation, after booking i received my hotel confirmation number but the hotels site doesn't recognize the number? Two friends and I used it this last semester (Fall 2014) for a study abroad experience in Denmark. Thanks! This company responds to reviews on average within 2 days. Also the customer service is trash. Never got my $150 refund after weeks. I just had a very bad experience with student universe with regards to their baggage claim. StudentUniverse empowers students and youth to travel. Paying extra for your luggage on a round trip international flight can run you a few hundred extra dollars -so much for getting a "great deal"... Priyanshi, yes, millions of students book their airline tickets through StudentUniverse every year! We'd be happy to look into refund/rebooking options for you if you DM your reservation number, but please know that we're also bound to airline policies. Valid only for one-way and roundtrip flights departing from the US and arriving in Dubai. You’ll instantly unlock unique student fares and member-only deals! Moreover the window seat option does not guarantee you a window seat... a waste of money. Hi Lea, Thanks for reaching out, sorry for the confusion! Hi there, we're sorry you felt this way! For students and anyone under 30, our cheap flights, hotels and tours make it affordable to travel … Any body knows where can i file a complaint against this site and their practice? Gain trust and grow your business with customer reviews. A one-way flight means freedom. One-way student flights. Why StudentUniverse? This was my first time using this website. Book cheap one-way flights with StudentUniverse, the best site for discount student travel. I waited for 1-2 hrs each time (photo) and STILL couldn't get to them despite being told I was the "first in queue." Student Universe is a terrible, unhelpful and unprofessional company that is to be avoided. An immediate connection with Student Universe if you use the Live Chat option on their website's classic version. PLEASE don't use Student Universe!! Book Flights & Hotels Search and compare hundreds of airlines, hotels and itineraries to find the best travel deals or last minute flights, all in one place. It's good to keep in mind that even if you and your friend had the same itinerary, the ticket fare classes may have been different, thus rendering you eligible for different refunds. But you can change that pretty easily. Book a cheap student flight with StudentUniverse. I have been trying for over a month to get a confirmation code so i can cancel my flight from las vegas to detroit on may 27th. If there's something further we can look into for you, please feel free to message us directly. Flight cancelled within an hour of booking due to covid. Ridiculous, Company refuses to cover cost of their own mistake, Impossible to get to Customer Service despite being told I was the "first in queue", Definitely a tricky company and bad service, Can anyone book a flight ticket or is this only for students. StudentUniverse unveiled the impact that terrorism has had on student travel plans in the US and the UK; only 3% have canceled travel as a result. Hideous, do not book with them unless you want to gift them $300! ‎The ultimate travel & flight booking app for students & youth—save up to 30% off flights! Everything went smoothly, I had no issues. Flights by StudentUniverse is the first and only free flights and hotels app that provides exclusive travel deals for students and youth. They will take your money. Japan Airlines and StudentUniverse have teamed up to provide you the best student discounts on airfare. If you’re buying flights online, you have two basic options: you can book directly with the airline (pretty straightforward) or you can book with an online travel agency (aka, us, or somewhere like Skyskanner or Kayak). StudentUniverse is the world’s leading travel booking service for students and youth. 111 talking about this. Student Universe is for bookings by legitimate students. These are difficult times for everyone. If I hadn't found out by chance I'm convinced they would have let me show up at the airport for an imaginary flight and miss my mothers funeral. We are always trying to improve and make things easier for everyone. Our flight was cancelled BEFORE they allowed us to book, and they now refuse to give us a full refund.