A. If your card is worn or damaged and needs to be replaced, we can reprint the card with the same card number and expiration date. A. If you have additional questions after submitting the form, including verification of your enrollment in direct deposit, you may contact your worker or contact the MasterCard Help Desk at 1-888-401-9843. A. No. Every child deserves a safe, loving home every day. Is direct deposit an option for receiving payments? Phone. Oklahoma Natural Gas offers customers several convenient methods to pay their natural gas bill. Oklahoma Fidelity Bank. You can get cash back when you're checking out at merchants nationwide. The Oklahoma State Treasurer’s office did not track this information. Know what your customers want and always have it in stock for the right price, place and promotion. Customer help and technical support. (405) 372-3059. What is the Oklahoma debit MasterCard? Because of the continuing COVID-19 situation and delays with the mail, it may take 16 - 18 days before you receive your debit card. FSNB Services. Mon - Fri 7am - 10pm. This card is a debit card, not a credit card; you will be using your own money from foster care maintenance payments deposited on your behalf. A – Available 24 hours a day – 7 days a week. For more information about the debit card, go to the Way2Go Card web site www.goprogram.com or call 1-888-929-2460. A. A. Your monthly foster care maintenance payments will be transferred electronically into an account from which you can access your money at any Automated Teller Machine (ATM) displaying the MasterCard brand mark. Customer Care Center hours are Monday – Friday 8 a.m. – 8 p.m. and Saturday 8 a.m. – 5 p.m. Fraud YOU are allowed 5 free calls per month to the MasterCard Help Desk, after that the call is $0.85 per call. %%EOF Yes. In most cases, a telephone call will quickly resolve the problem in a friendly, informal manner. For Customer Service Call 1-888-Way2Go0 (888-929-2460) 24 hours a day / 7 days a week International Calls: 866-569-4494 TTY: 1-877-906-0085 The Debit MasterCard Way2Go Card™ is issued by Comerica Bank pursuant to a license from MasterCard International Incorporated. Explore Restaurant Solutions. If your Debit/Credit card has been lost or stolen, we are here to help. Except for Child Support, all DHS benefit program Report a lost or stolen ATM or VISA check card: 1.800.966.2951. What do I need to do when I receive the debit MasterCard? What choice is best for me? S – Safe and Secure. Saturday 8am … You are responsible for all fees and charges made by the secondary cardholder. All custodial families receive the Oklahoma MasterCard debit card until they are set up with direct deposit. The card will be issued to you at the time your first eligible week processes. Q. Retail . Will the card say anything about foster care? Only OKDHS can make deposits to the card. Call 1-888-401-9843 if you have questions about the Oklahoma Can I still sign up for the debit MasterCard? Some ATMs charge transaction fees. R – Reliable There are no charges or fees for receiving your funds by direct deposit; however, you will need to open a bank account to do so if you don’t already have one. (580) 282-3059. Join Oklahoma Central. A. If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. Find a branch, ATMs and Shared Branching. A. Get online and mobile banking support, or help with your account. Q. OKLAHOMA STATE TREASURER Debit Card Services Request for Proposal Questions & Answers Bank of America: 1. Your monthly foster care maintenance payment will be reduced by any fees incurred. You can find answers to common questions about traveling — like the availability of ATMs, emergency services and how to get help when you’re abroad can be found in Travel Support. You must call Customer Service to select a 4-digit PIN. A. If you’re deaf, hearing impaired, or have a speech disability, call 711 for assistance. To find out if a payment was deposited into your debit card account or to find out your card account balance, you can access your account online at www.eppicard.com or call the MasterCard Help Desk toll-free any time, day or night. Learn More. Bid process through Office of State Treasurer Lowest bid was from the debit card provider also used by state DHS agency … Bank of America customer service information is designed to make your banking experience easy and efficient. A. Tips on how to use the debit MasterCard without fees will be provided to you when you receive your card. My credit is bad. In addition, you can make purchases wherever the card is accepted, at more than 53,000 merchants worldwide. Contact Us. You should receive it in 7-10 business days from the date of issuance. You may also sign up to be notified by e-mail, telephone or mail when a payment has been deposited. For your convenience, you may choose to receive your checking statements electronically. My spouse receives adoption assistance payments on a debit card, but I receive the foster care maintenance payments in my name. Q. Q. Please contact Customer Service: Debit Cards: (800) 601-8655 Credit Cards: (800) 356-8085. Q. Switching from mailing paper checks to putting cash benefits on a MasterCard debit card has saved the state of Oklahoma millions in administrative costs as well as lost benefits and fraud. When will by money be available on my debit MasterCard? You can now access your Oklahoma Debit MasterCard information at GoProgram.com or the new Go Program Way2Go Card mobile app. To prevent unauthorized access to your accounts, we need your help to ensure your confidentiality. Contact our retail banking customer care center: 1.800.757.0464 Monday - Friday, 7:30 A.M. - 8:00 P.M. CT Saturday, 9:00 A.M. - 5:00 P.M. CT. For questions, error resolution or information requests concerning existing consumer loans send correspondence to: OKDHS staff will not be able to help you with questions related to the availability of funds on your card. The cardholder must expend any remaining funds on the Oklahoma MasterDebit Card. For OKFCU Visa Debit Card fraud prevention services, call 855-961-1602 after business hours. Q. 0 The debit card is sent in a plain white envelope and is not labeled “DHS”. How many Convenience checks are being used today? Q. Oklahoma MasterCard Debit Card SMART for You Foster Care Program Frequently Asked Questions about the Oklahoma Department of Human Services Oklahoma MasterCard Debit Card program. OKLAHOMA’S EXPERIENCE WITH THE DEBIT CARD. From a secure server, we provide you access to your e-Statement so you can view, download or print your statement … ATM, Debit & VISA Card 24-Hour Service. Overdraft Protection . There are no checks to get lost or stolen, the money is available to you as soon as it is deposited, and your payments will not be interrupted if you move. Q. Lost or Stolen Debit Card? Front front-of-house to back, from kiosks and mobile point of sale to guest apps, gift cards and loyalty, we’ve got you—and your customers—covered. If you use an ATM that's out of our network you may have to pay a fee BUT our ATM network is huge with over 900 surcharge-free ATMs in Oklahoma at your disposal. Tap to Pay with Contactless Debit Cards Arvest debit cards feature a contactless payment option allowing customers to enjoy a cleaner and safer, touchless way to pay. Subsequent payments will automatically go to the new card, along with any remaining balance on the old card at the time the previous card is reported as lost or stolen. Eppicard Account Balance, Login and Customer Service information. For Customer Service Call 1-888-Way2Go0 (888-929-2460) 24 hours a day / 7 days a week / toll free International Calls: 866-569-4494 TTY: 1-877-906 … A. We notify you by email when your statement is ready. h�bbd```b``Q��?��`��dN ��E^�E���l0{�\"Y�����$���*� �i����v�2�A��J)�D�V IF�[j��4�b@�����`�8�I+��.`�+H��]�m$�]�ŏ�m\?#Y$�:������$��F�� {�� Fast, Easy, Secure. If you require immediate attention (i.e. Please provide a total dollar amount if available? Schedule Appointment. Easy to track your money online. Do not throw the debit card away. YOU are allowed 5 free calls per month to the MasterCard Help Desk, after that the call is $0.85 per call. 294 0 obj <> endobj Activate your card account immediately by following the instructions on the document included with your card and enjoy the benefits of using your funds electronically by presenting your Way2Go Card™. You select either the debit card or direct deposit method. Both direct deposit and the debit card provide many of the same benefits. Tinker Federal Credit Union is the largest credit union in Oklahoma, serving members online and areas surrounding Tinker Air Force Base, Oklahoma City, Ada, Bethany, Edmond, Enid, Midwest City, Norman, Shawnee, Stillwater, Tulsa and Yukon. T – Talk to us. The cash benefits on the debit card … While the debit MasterCard looks like a credit card, it is not a credit card. Bill Pay. Yes. If you have forgotten your security code, please call 888.216.3523. Are fees taken out of my total monthly payment? To report a false positive or check status on your card, call 1-800-262-2024; or if you have a case number, call 1-877-253-8964. TFCU offers savings, checking, loans and other financial services. After receiving the card in the mail, you must call the number provided on the card to activate it. To activate a debit card, call 888-892-3806. A. The debit card is a win-win situation for the state and custodial persons. You may access account information at www.eppicard.com anytime and … Q. We will add benefits on your usual issuance day, even if … You may access account information at www.eppicard.com anytime and always without a charge. Upon request, you may also receive a free, 60-day report of your account activity. We can reprint a new card in a matter of minutes. All child welfare or tribal foster parents who are paid by the Oklahoma Department of Human Services must select the debit card or direct deposit to receive their monthly foster care maintenance payment. Our contractor will not deny a card based on a customer’s credit history. A debit card is the easiest and fastest way to access cash from your account. If you accidentally throw your card away, you may call 1-888-929-2460 for Child Support or 1-888-401-9843 for all other programs. View Canceled Checks and More. 5/27/2014 2 Legislation passed in 2011 requiring payments through the State Treasurer’s Office to be electronic and to allow for a card-based disbursement system to take the place of checks for individual income tax refunds. We're always here to help. Q. No. How can the debit MasterCard be used? No. Your card comes with zero liability protection, so you won’t be liable for any unauthorized transactions you report in … Once you have provided answers verifying your account ownership, we can proceed in assisting you. If we decide that there was no error, we will send you a written explanation and debit your Card Account for the amount of the provisional credit. You many contact the MasterCard Help Desk and request a secondary cardholder application. Q. You can also access your account information with our free Go Program Way2Go Card mobile app! The amount of purchases or cash withdrawals is automatically deducted from the available funds on the card. ڟA�C.TI; �_�4P3�6\u8���#�*�&� y Q. You may ask for copies of the documents that we used in our investigation. You can make a one-time payment by using our electronic check system or pay by credit or debit card using our payment vendor, Paymentus. A. A. Operator relay calls: We accept operator relay calls. Give us a call or send us an email. Explore Retail Solutions. A. You may receive your payments via the prepaid debit card or you may directly transfer the payments from the prepaid debit card into your own U.S. banking account, for no fee. Q. What, if any, issues have users had with writing checks? Call one of the numbers below to connect directly with our friendly customer service representatives. Make an appointment to meet with lobby staff. Once the form has been completed and mailed back to the address on the form, a card will be mailed to the secondary cardholder.