Virgin should be your first port of call if you're looking to get your money back. Can I still exchange my voucher if I have already activated it? I have a collection voucher, however, none of the experiences are quite what I'm after, can I exchange to something outside the collection? Virgin Experience Days have been fabulous I bought an experience in London for my partner for Christmas 2019 and planned in to use in May 2020 but lockdown 1 came around so we had to delay our experiences. See London all at once from one of its greatest tourist attractions with two tickets to The View from The Shard; Take in some of the capital’s waterside sights on a 90 minute sightseeing cruise along the Thames Can I apply a discount code when exchanging my voucher? You’re in the right place to activate your voucher and view full booking instructions, swap your multi-choice voucher or exchange and extend your experience voucher online. 7 WEATHER REFUND OR EXCHANGE OPTIONS. Vouchers which are competition prizes or promotional free gifts and Vouchers purchased through special or promotional offers cannot be refunded or extended unless otherwise specified. Virgin Experience Days UK usually has big sales for Father's Day and Mother's Day every year, so watch for family deals on wine tasting, comedy nights, and museum tickets throughout April and June. Tracy Martin > ‎Virgin Experience Days NEVER EVER USE THIS COMPANY ASKED FOR A REFUND FOR THE VOUCHERS I BOUGHT FOR AS CHRISTMAS PRESENTS & DUE TO THE PANDEMIC & NOT KNOWING WHEN I CAN USE THEM ONE EXPIRING SOON THEY WONT REFUND ME BECAUSE ITS GONE OVER THE 30 DAYS!! 12. (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund of the entire amount paid (including any taxes, fees and charges). The evoucher wouldn't download so after several attempts and it failing I reported it. The experience experts. more info, https://www.virginexperiencedays.co.uk/myvoucher, https://www.virginexperiencedays.co.uk/privacy. Do you agree with Virgin Experience Days’s 4-star rating? Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You may be required to provide evidence of your entitlement to any such discount. Refunds will be processed within 21 business days. Both Bunches and Virgin Experience Days cannot be held responsible for any goods damaged in the post or any postal delays. We’re all about bucket list adventures, lasting memories, and gifts with wow factor. Use your UNiDAYS account to grab student discounts for 50% off stadium tours, 25% off cocktail masterclasses, and 74% off online cooking instruction. He added that in November Virgin expects to go back to offering refunds within seven to 14 days. Check out what 11,214 people have written so far, and share your own experience. The administration fee along with any further payments must be sent to us for an extension to be processed, further details will be made available to you during the extension process. If you purchased a balloon flight voucher through Virgin Experience Days rather than directly through us, you will need to redeem your voucher with us before you can book a flight. See our info on how to get a refund for a cancelled booking if you need more help. Search site by: experience or location Search. Please visit. But there's no guarantee this will continue in the future (eg, if Virgin … To arrange an exchange, cancellation or refund of your Virgin Experience Day, please contact our service team on 0333 0044444. Do I need to take the experience before the expiry date, or just book? Refunds requested by the end of September will be paid within 60 days. Say your experience budget for the year was £10,000 for this year and last year: In 2018 both experience days and retailer vouchers were equally valuable, both allowing a VAT refund of 20% meaning you could purchase 20% more rewards. 7 WEATHER REFUND OR EXCHANGE OPTIONS. Virgin says it can only rebook flights 331 days in advance, so if you want to travel after April 30, 2021, you will need to wait. If you need flexibility, make sure you pick a Ticket type which suits your needs. We recommend you book at least four weeks in advance to ensure that dates are available. I have a collection voucher, however, none of the experiences are quite what I'm after, can I exchange to something outside the collection? All our codes are tested, verified and updated. Delivery Information Returns Information We market and sell Vouchers and Products to you for domestic and private use only. Welcome to Virgin Experience Days. Exclusions including Saturdays 11.00 to 17.00 will apply. The experience experts. At the moment, Virgin's Flying Club miles are not completely tied to Virgin Atlantic – as explained above, you can also spend them with other partners and Virgin companies like Virgin Wines and Virgin Experience Days. If you booked directly with Virgin Australia, your fare refund will generally take up to 21 days to process. Reply from Virgin Experience Days We are very sorry to hear of the difficulties you have experienced whilst trying to redeem your voucher. With instant delivery on great e-vouchers and refunds or exchanges available on most products, you’ll never have to panic over gift giving again with Virgin Experience Days. There are 1607 customers that Virgin Experience Days, rating them as excellent. Can I extend my voucher? Can I apply a discount code when exchanging my voucher? Driving . Login ... (£30 instead of £56), so asked if they could switch the experience and refund the difference. We're here to help with story ideas, press visits, information and high res image requests, fact-checking, editorial content, arranging interviews, broadcast requests, and much more. That’s why we have a dedicated team to help you with this and answer any other questions you might have. The evoucher wouldn't download so after several attempts and it failing I reported it. Apparently you can’t receive a refund after 14 days of buying the voucher, even though the gift I bought was altered. At Virgin Australia, we value our customers and want to ensure you have the best experience with us. Please visit. Can I combine the values of two or more vouchers? For more terms concerning competition prizes, special and promotional offers please see "Competition prizes, special offers and promotional offers" below. Welcome to the Virgin Experience Days Press Room. Virgin Experience Days has collected 2086 reviews with an average score of 4.10. Extended Vouchers have an additional validity period of up to 9 months and there is an administration fee of £20. I have a collection voucher, however, none of the experiences are quite what I'm after, can I exchange to something outside the collection? Vouchers which are competition prizes or promotional free gifts and Vouchers purchased through special or promotional offers may be subject to restrictions including (but not limited to) dates and times of use, Validity Periods and experience range or content which the Voucher can be redeemed or exchanged for. Reply. We like to keep our website full of game-changing gifts that buck the trend of … Dated: 18 March 2020. Even worse, when I have tried contacting the Virgin Experience Days customer service, I keep getting told that I am not able to get a refund but can pay £20 to get it extende or £10 to get it exchanged. Our Virgin Experience Days experience was great. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to Vouchers and Products provided by us. Discount Codes cannot be used against certain Excluded Products,  Gift Cards, exchanges, extensions, money on account, delivery and packaging charges or any other service or facility provided by us. COVID-19 and Virgin Experience Days ; Buying Experiences during COVID-19 We might be locked down again, but you can still shop all the very best from the world of experiences. Please be sure to check these before purchasing and contact our customer services team if you are in any doubt. Refunds requested in October will be paid within 30 days. Please allow 1 hour 30 minutes for the full experience. Virgin Experience Days is the perfect place for great gift ideas. Purchasing an experience Of course! The Validity Period of the exchanged Voucher will be calculated from the purchase date of the originally purchased Voucher. I will never book a Virgin Experience again. If your Voucher is an Experience Voucher or Product Voucher and the price of your chosen Experience or Product has increased you will be required to pay the difference between the new price and the price paid for your Voucher when completing an extension. By continuing to use our site, you agree to our use of cookies. Virgin Experience Days has loads of great virtual experience gifts, perfect for the love(s) in your life. Re: Virgin Experience Days Vouchers . Enter your Voucher Serial Number and PIN below to get started and the options available to you will be displayed. Can I still exchange my voucher if I have already activated it? ! They said no. When we will provide you with a refund. E-vouchers delivered straight to your email inbox, Swap to the experience you want hassle free, We use cookies to provide you with the best possible experience. How long will it take for my refund and successful compensation claim to be processed? Vouchers purchased through special or promotional offers include any Voucher which was sold at a discounted price or as part of a special offer, whether or not this is stated on the Voucher. Click to find great gifts including Driving, Pampering, Animal and Flying Experiences. What if my experience is affected by COVID-19? ... but please allow an extra few days for standard delivery as Royal Mail are extremely busy at this time of year. Am I able to get a refund? If you use Vouchers or Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Can I buy a … Virgin Experience Days Extra 20% Off - UNiDAYS student discount March 2021. Get more for less – 20% at Virgin Experience Days today! View All Experiences Back. How long will it take for my order to arrive? Am I able to get a refund? I will never book a Virgin Experience again. 7.1 All vouchers are non-refundable apart from the ‘Any Day Morning or Evening Plus’ refundable voucher, which entitles you, subject to conditions, to a monetary refund under paragraph 7.1.1 or an exchange to a Virgin Experience Days Gift Card (subject to availability) under paragraphs 7.1.2 and 7.1.3. 15 Oct 2020, 20:02. 5. You must advise us of non-receipt within 21 days of expected delivery and Virgin Experience Days will re-issue via the original delivery method free of charge. By continuing to use our site, you agree to our use of cookies. Refunds will be processed within 21 business days. How long will it take for my order to arrive? Even worse, when I have tried contacting the Virgin Experience Days customer service, I keep getting told that I am not able to get a refund but can pay £20 to get it extende or £10 to get it exchanged. Before messaging us - the answer to your question could just be a click away using our FAQ's section, All of our orders are being dispatched on time, but please allow an extra few days for standard delivery as Royal Mail are extremely busy at this time of year. Can I cancel my Virgin Experience Days Experience once I have booked? The use of some Discount Codes are restricted to certain customer groups including members of certain organisations, societies and professions. Refunds can only be offered within 7 days of purchase, with proof of receipt, please email grvouchers@gordonramsay.com should you wish to claim a refund for your experience. If you cancel an Any Seat booking made on or before 30 April 2021 and for travel up to 31 January 2022, we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank. I find this a disgraceful attitude from Virgin. Following the government’s hotly anticipated announcement, we have ourselves a route out of lockdown. We have of course refunded the £14.99 paid for postage & packaging for you and the funds will appear back into the purchasers account within the next 10 days. Search Virgin Experience Days. Head over to our Virgin Experience Days redemption page here and enter the details requested. Virgin Experience Days Extra 20% Off - UNiDAYS student discount March 2021. Cannot comnent on the actual experience as we never did it. Discover some of the best flavours that London has to offer, sampling everything from fish and chips to best-of-British cheeses, delicious desserts and secret dishes - not to mention a pint or two of proper London beer. Reply from Virgin Experience Days We are very sorry to hear of the difficulties you have experienced whilst trying to redeem your voucher. Learn more, E-vouchers delivered straight to your email inbox, Swap to the experience you want hassle free, We use cookies to provide you with the best possible experience. Called customer service to request a refund and because it was more than 14 days after booking (vouchers sent as birthday gift in July) Virgin will not refund. Am I able to get a refund? Tracy Martin > ‎Virgin Experience Days NEVER EVER USE THIS COMPANY ASKED FOR A REFUND FOR THE VOUCHERS I BOUGHT FOR AS CHRISTMAS PRESENTS & DUE TO THE PANDEMIC & NOT KNOWING WHEN I CAN USE THEM ONE EXPIRING SOON THEY WONT REFUND ME BECAUSE ITS GONE OVER THE 30 DAYS!! Virgin Atlantic say these can be rejected in favour of cash refunds, but that its current refund timeframe is 90 days. They said no. ! Unless otherwise specified in this Agreement, our aggregate liability to you in connection with this Agreement shall not exceed the value of the Vouchers or Products ordered by you or on your behalf. Cannot comnent on the actual experience as we never did it. Virgin Experience Days is your one-stop shop for giving the greatest gifts out there. We shall be responsible to you for foreseeable loss and damage caused by us. The cost of returning your Voucher or Product for exchange or refund will not be borne by Virgin Experience Days and we strongly recommend that a secure delivery service such as Royal Mail Special Delivery (with postal insurance as appropriate) is used as exchanges and refunds cannot be processed until we receive the Voucher or Product in question. Can I combine the values of two or more vouchers? jilly t. 1 post. If you cancel an Any Seat booking made on or before 30 April 2021 and for travel up to 31 January 2022, we’ll waive cancellation fees for Any Seat bookings credited to Travel Bank. Mother's Day ; Experience . Multi-retailer vouchers didn’t allow for this rebate. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. This helps us to understand when our experiences will be opening, and when you can get back to safely enjoying them. Our aim is to support journalists gather information for stories in a … We like to keep our website full of game-changing gifts that buck the trend of … Got a refund, which was dealt with quickly so can't complain about that. We must wait 10 working days before deeming the voucher as lost. Welcome to Virgin Experience Days. We hold a 30 day refund period, so as long as are within that period and your voucher is unused, in its original state, you can receive a refund for the amount you paid for the individual product. But while the shops are shut, you can still discover gifts with a difference, delivered contact-free, ready to enjoy when the time's right. Do you agree with Virgin Experience Days’s 4-star rating? Virgin Experience Days was founded by a pair of aviation enthusiasts, who decided to make flying a thing everyone could try. Once a Voucher has been extended it cannot be refunded. That’s why we have committed to provide you with the ability to obtain a refund in a range or circumstances regardless of whether there has been a major failure to comply with the Consumer Guarantees. By continuing to use our site, you agree to our use of cookies. Purchasing an experience Booking my experience Exchanges / Extensions Legal / Misc Commonly asked questions. Got a refund, which was dealt with quickly so can't complain about that. Inspirational gift ideas are what we do best. Check out what 8,973 people have written so far, and share your own experience. There are 1607 customers that Virgin Experience Days, rating them as excellent. Reply from Virgin Experience Days 4 hours ago We are so sorry to hear your order arrived a day late Tricia! How long do Virgin Points take to appear in my balance? The lastminute.com experiences website is owned and operated by Virgin Experience Days Ltd (a company registered in England under company number 2409444 and whose registered address is at lastminute.com Ltd , Stamford House, Boston Drive, Bourne End, Buckinghamshire, SL8 5YS) (referred to in the terms and conditions below as "lastminute.com”). These supersede all previous terms and conditions. Check out the range of virtual art, cooking, cocktail and craft classes—if you're stuck for inspiration, our guide to stay at home Valentine's Day ideas is sure to help! IF you wish to receive a refund on a Virgin Experience Days purchase you will need to do so within 30 days of purchase. Virgin Experience Days Navigation. Voice your opinion today and hear what 11214 customers have already said. We’re happy to refund unused experience vouchers within 60 days* of purchase, meaning you have plenty of time to change your mind. These terms and conditions describe the basis for the purchase by you and sale by us of the Vouchers, Products or Gift Cards described on this website (the "Website"). The company we bought the voucher for went bust and we weren't given a refund despite requesting one. ... We use cookies to provide you with the best possible experience. Ryanair, which didn’t respond to our request for a comment, has told customers that any request for a refund will be ‘placed in the cash refund queue until the COVID-19 emergency has passed’. Terms & Conditions. You can exchange your Voucher online. Called customer service to request a refund and because it was more than 14 days after booking (vouchers sent as birthday gift in July) Virgin will not refund. If it’s been more than 60 days since you placed your order, you can exchange your voucher for another experience up … Can I extend my voucher? Refund amount excludes booking and credit card fees. If you can’t take your Experience or fail to order your Voucher Product within the Validity Period, and provided an extension is processed within 4 weeks following the expiry of your Voucher's Validity Period, you may be able to extend the Validity Period if we still provide the Experience or Product. We’re all about bucket list adventures, lasting memories, and gifts with wow factor. You may be asked to send in your original Voucher. Learn more. Search Virgin Experience Days. Due to this, the voucher would not have been delivered on a Saturday, and correctly arrived on Monday 10th August for you. Once a booking is made with a Virgin Experience Days you have agreed to the Operator’s terms and conditions. Virgin were quick to respond and resend it, but I never got the resent email! If you are past the 30 days your only option would be to extend or exchange your item for a different experience. VIRGIN EXPERIENCE DAYS - TERMS & CONDITIONS FOR EXPERIENCES. Virgin were quick to respond and resend it, but I never got the resent email! We do not exclude or limited in any way our liability to you where it would be unlawful to do so. Reply from Virgin Experience Days We can see that the voucher was dispatched on Friday 7th August, and we do advise this as 'next working day'. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We reserve the right to exclude any product or experience or service from discounts. If your exchange is for a Voucher which is more expensive than your original Voucher you will be required to pay the difference. Virgin Experience Days. Virgin Experience Days: Returns and Exchanges IF you wish to receive a refund on a Virgin Experience Days purchase you will need to do so within 30 days of purchase. 60-Day* Refund Policy Info . Really good customer service I would like to thank and give recognition to Chantelle Young from Virgin Experience Days support department, who has helped me over the past few weeks with an ongoing problem while i was trying to book an experience (from an … 7.1 All vouchers are non-refundable apart from the ‘Any Day Morning or Evening Plus’ refundable voucher, which entitles you, subject to conditions, to a monetary refund under paragraph 7.1.1 or an exchange to a Virgin Experience Days Gift Card (subject to availability) under paragraphs 7.1.2 and 7.1.3. You can … Fast-forward 30 years and we’ve got over 3,000 experiences, with people putting more value on life-affirming experiences and time together than ever before. Can I apply a discount code when exchanging my voucher? We can see your original voucher has been successfully redeemed with the supplier and I can confirm we have processed a full refund … Report inappropriate content . Help with a refund for a bereaved account. I find this a disgraceful attitude from Virgin. From short breaks across the UK, spa days and birthday supercar drives, to unique experiences to mark a special birthday at home, there’s a perfect present for everyone. Virgin Experience Days Navigation. Virgin Experience Days; All Sections; COVID-19 Updates; What if my experience is affected by COVID-19? Search site by: experience or location Search. | Read 101-120 Reviews out of 8,973 ... We can confirm that a refund has been processed, and that the funds will arrive back with you within 10 working days… We can see your original voucher has been successfully redeemed with the supplier and I can confirm we have processed a full refund … Only one Discount Code may be used per order. Check out what 8,973 people have written so far, and share your own experience. Where a Discount Code has a discrete value, this discount will be apportioned across all items in proportion to the value of the items but excluding packaging and delivery, Where a refund is issued on an entire order, the amount refunded will be the cost for the total order shown on your order confirmation after any discounts but excluding Delivery and packaging unless otherwise stated, Where a refund is requested on part of an order purchased using a Discount Code, the amount refunded will be the cost shown for that individual Voucher or experience being refunded on your order confirmation after any discounts but excluding Delivery and packaging unless otherwise stated. Inspirational gift ideas are what we do best. If your Voucher is part of a package, you cannot exchange just one part, the package must be exchanged in full. Login ... (£30 instead of £56), so asked if they could switch the experience and refund the difference. Check out the most recent, valid discount codes for March 2021. Can I still exchange my voucher if I have already activated it? Unless otherwise specified, these include Vouchers whose Validity Period has expired more than 4 weeks prior to the extension request, Vouchers for Products or Experiences that are no longer on sale (such vouchers may be exchanged for an alternative, valid experience and then extended), Vouchers which are competition prizes or promotional free gifts and Vouchers purchased through special or promotional offers, multi–choice vouchers and Gift Cards.